Refund policy
1. Return Eligibility
-
You may request a return within 14 days of delivery.
-
The item must be unused, unworn, and in its original condition with all original packaging, tags, and certificates intact.
-
Products that are custom-made, personalized, or engraved are not eligible for return or refund.
-
Any item showing signs of use, damage, or alteration will not be accepted.
2. How to Initiate a Return
To start a return, please contact our support team with your order number and reason for return:
📧 Email: support@uniqueworldjewels.com
📲 WhatsApp: +91 76655 07933
Once your return request is approved, we will provide you with return instructions.
3. Return Shipping
-
Return shipping charges are borne by the customer, unless the item was received damaged or incorrect.
-
We recommend using a trackable shipping service to ensure safe delivery of the return item.
-
We are not responsible for items lost during return shipping.
4. Refund Process
-
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed to the original payment method within 5–7 business days.
-
Bank or payment gateway processing time may vary and is beyond our control.
5. Exchanges
-
Exchanges are subject to product availability.
-
If you wish to exchange your item, please mention it clearly while contacting our support team.
-
If the exchanged product has a price difference, the balance amount must be paid or will be refunded accordingly.
6. Non-Returnable Items
The following items are not eligible for return or refund:
-
Custom-made or personalized jewellery
-
Items without original tags or packaging
-
Items damaged due to misuse or improper handling by the customer
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos.
We will arrange a replacement or refund after verification.
8. Contact Us
For any questions related to returns, refunds, or exchanges, please contact:
Unique World Jewels
📧 Email: support@uniqueworldjewels.com
📲 WhatsApp: +91 76655 07933
⏰ Business Hours: Mon–Sat, 9:00 AM – 6:00 PM (IST)